» Privacy

Talking Birds – Privacy Policy. Updated 24 May 2018

Talking Birds is committed to respecting the privacy of its audiences, employees and collaborators, and will always treat any personal data we collect carefully and confidentially. We are also committed to meeting the requirements of current legislation: namely the Data Protection Act and The General Data Protection regulation (GDPR).

GDPR provides the following rights for individuals:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erasure

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automated decision making and profiling.

How we treat your data: We will always tell you what we will do with your data when we collect it, including how we store and process it. We will not use your data in ways other than those which you have agreed to. We will never pass your data on to third parties without your permission. We will store your data securely, using password-protected systems and encryption when it is stored electronically, and a good old old lock and key for anything in hard copy. We will not keep data longer than is necessary, and will dispose of it securely. We will respect your rights under data protection laws.

Rights of access, correction and erasure: You can ask us at any time for the data we hold in relation to you and we will respond within 14 days. If any of the details we hold about you are incorrect, we will update them as soon as you tell us (within 7 days). You can change your mind about being on our mailing list at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us via the contact page on our website and we will delete your information from our list. Alternatively you can email us at birdmail@talkingbirds.co.uk or call us on 07708 262182

Our Mailing list: We use MailChimp as our marketing automation platform, and data submitted via the sign up form on our website will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us via the contact page on our website, and we will delete your information from our list. The list will be refreshed every five years, when we will ask you whether you want to continue to receive our mailings.

Our Website: We use Google Analytics to help us monitor use of our website and to understand how people use it. Google is committed to complying with GDPR legislation – you can read more about that here and more generally about how Google protects the data of businesses which use its services here. We do not use cookies to store personal data.

Audience monitoring data: As a publicly funded organisation, we are required to monitor the diversity of our audiences, and have to report on this annually to our funder, Arts Council England. We collect audience data through comment forms, and through surveys, either in hard copy or electronically via Audience Finder. This data is processed by The Audience Agency on our behalf. You can see their privacy policy here. There is no obligation for audience members to complete a monitoring form, and there is always a ‘prefer not to say’ option. Any reporting of audience data is anonymised – i.e. not associated with an individual’s name or anything which can specifically identify them. We will only publish any comments made by audience members about our performances and events anonymously, unless an individual specifically gives us permission to attribute it to them.

Workforce monitoring data: As a publicly funded organisation, we are required to monitor our workforce, (including employees, freelance/contractual staff, board membership, and volunteers) and have to report on this annually to our funder, Arts Council England. The data we collect helps inform the Arts Council about inequalities in the sector, so that any action required can be identified. It also helps us to monitor the diversity of our workforce, and how well this represents the audience and communities we serve. We collect this data through monitoring forms, which are completed either in hard copy, or more usually via Google Forms. We store the data we receive securely (see How we treat your data) and report on it it anonymously – in other words workforce data is not reported by individuals: all names are removed from the data before it is analysed. If you work for us and prefer not to give specific data when complete a monitoring form, there is always a ‘prefer not to say’ option.

Business to business data (including freelance workforce): Personal details of people working for us will be stored for purposes of contracting and making payments, and delivering contracted services. We only store the details we need to do this. These consist of: • contact details to enable us to issue contracts and to contact you in relation to work to be carried out (address, email, phone numbers) • invoices from individuals to enable payments to be processed • bank details to enable payments to be made These details are stored securely. Bank details are password protected via our bank’s systems and requires two-factor authentication. Only personnel who need to access these details for contracting/payments have access to them. Our accounting software is accessed via a computer which is password protected and encrypted: bank details are not stored in this system. We sometimes use DocHub to enable electronic signing of documents by the Company and by the people who work for us. DocHub fully complies with GDPR, and you can read their Privacy Policy online.

Queries? Get in touch: If you have any queries about how we store and use your data, please get in touch via the contact page on our website or by email birdmail@talkingbirds.co.uk or call us on 07708 262182.

And finally, big congratulations for reading all the way through what is easily the dullest page on our website...

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